Kasetra Support

Help with the Kasetra app on iPhone, Android and the web

Signing in

• Sign in with your work email and your access code at app.kasetra.com or in the Kasetra app.
• Each time you sign in, Kasetra emails you a 6-digit code from signin@kasetra.com. Type it in to finish signing in. Check your junk folder if it doesn't arrive within a minute.
• Forgot your access code? Press "Forgot your access code?" on the sign-in screen and Kasetra emails you a link to set a new one.
• Kasetra logins are created by your company. If you don't have one, or your login was switched off, ask your company's Kasetra admin.

Help inside the app

• What's this? Every screen has a "What's this?" button that explains what the screen is for.
• Show me how: on Today, "Show me how" walks you through a job step by step on your own screen.
• Help: the Help button at the top lets you report a problem straight to Kasetra support, with the screen you were on attached.

Questions about your company's data

Your company's Kasetra admin manages its people, products, prices and settings. For anything about your company's own records, ask your admin first. For anything about how Kasetra works, email us.

Privacy and deleting your account

How Kasetra handles information, and how to ask for your account to be deleted, is in the Privacy Policy.